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IT Announcements/Outage Updates
Type: Solution | Updated On: Apr 29, 2015 08:58 AM
Solution ID :   105
Status :   Approved

  • 4/28/15 - Early Tuesday morning, 4/28, the email authentication system was updated. Part of this update included a new login page. Many users are experiencing an issue where entering login information simply results in the page reloading without logging in but without showing an error message. This issue can be resolved by clearing your web browser's temporary files (cache). Instructions for doing so can be found in this solution: click here

  • 4/27/15 - Beginning 4/27 at 5:30PM, myFranklin became slow/unresponsive, sometimes erroring out or failing to log in. This issue has been corrected as of 4/28 at 2:00PM.

Keywords outage, it status, service, down, downtime, information, problem, announcement
Solution Details
Created By Colin Luther Created On Jan 23, 2014 10:05 AM
Last Updated By Colin Luther Last Updated On Apr 29, 2015 08:58 AM
Type Solution Views 1769
View Type Public Status Approved