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IT Status/Outage Updates
Type : Solution   |   Updated On : Dec 18, 2014 12:38 PM
Solution ID :   105
Status :   Approved
Category: General

ServiceImpactDate Discovered
Date Resolved
Description/UpdatesAffected Audience
Status
DropboxOutage

12/18/2014

11:30AM

12/18/2014

12:30PM

The Dropbox for several courses were not accepting submissions for a period of time.  The Dropbox is now working at this point.Staff, Faculty, StudentsClosed
Einstein/ cs.franklin.eduOutage

11/22/2014

10:20 AM

11/22/2014

11:05 AM

The Einstein server and cs.franklin.edu are currently down. TINS-Linux is investigating. [UPDATE 11:05 AM] All services have been restored.Staff, Faculty, StudentsClosed
Elluminate/FranklinLiveRecording Errors11/21/2014
9:00 AM
11:21/2014
9:30 AM
Due to storage disks becoming full, many Elluminate/FranklinLive  recordings created during the week of 11/16 were not saved properly and  are not viewable. Disk space was freed and any new recordings will now save correctly.Staff, Faculty, StudentsClosed
franklin.edu and library websiteOutage8/22/14 2:30PM

8/22/14

2:38PM

franklin.edu and library.franklin.edu are down. [UPDATE] Linux has restarted the servers and both sites are functional again.Staff, Faculty, StudentsClosed
Dublin NetworkOutage

8/6/2014

11:20 AM

8/6/2014
11:50 aM
TINS has confirmed that there is a Time Warner Circuit issue with the Dublin location. The network is down for this location. Power is still available. UPDATE: The network has been restored.StaffClosed
myFranklinPartial Outage

8/4/2014

7:30

Students are reporting intermittent issues with logging into myFranklin. The page will indefinitely hang when attempting to login, or it will result in a generic "System Error" myFranklin page. We can replicate the issue at the Help Desk, but it comes and goes. TINS has been notified. ****UPDATE**** AIS has reported the issue is resolved according to the logs. Further invistigation will occur tomorrow.Staff, Faculty, StudentsClosed
Franklin LivePartial Outage

8/2/2014

12:30 PM

8/2/2014 13:20Users are unable to log into a Franklin Live session as an Elluminate Live! Manager User. They will receive "[Login Name/Password] is invalid!" Users can still login as a Guest. Appears not to affect myFranklin Franklin Live sessions. TINS has been notified.Staff, FacultyClosed
FranklinLive!Outage

8/1/2014

10:10 AM

8/1/2014

6:05 PM

FranklinLive! is inaccessible for all users. [UPDATE 6:05 PM] FranklinLive! services have been restored.Staff, Faculty, StudentsClosed
pmp.franklin.eduOutage7/24/2014 10:35 AM

7/24/2014

10:50 AM

Users receive a system availability error when attempting to log on to pmp.franklin.edu. [UPDATE 10:50 AM] The servers running pmp.franklin.edu were restarted and users can again log in.Staff, FacultyClosed
myFranklin LoginPartial Outage

7/23/2014

6:15PM

7/23/2014

7:23 PM

Student, Staff, Adjuncts are not able to log into myFranklin. Users will receive a myFranklin error message. TINS has been notified. [UPDATE 6:30PM] AIS has been notified. [UPDATE 6:42 PM] The website appears to have stabilized. We are no longer receiving reports of issues from staff and students. Will continue to keep an eye on the situation. [UPDATE 7:23 PM] AIS is unable to replicate any issues with the server. They will continue to investigate the issue tomorrow morning, as restarting the server now would cause another disruption.Staff, Faculty, StudentsClosed
cs.franklin.eduOutage

7/18/2014

4:10 PM

cs.franklin.edu is unavailable. Also including access to the Einstein server. TINS-Linux is investiaging. [UPDATE 5:05PM]

Access to cs.franklin.edu and the Einstein server have been restored. The filer's access cache was flushed and it did not

immediately re-cache as expected. TINS-Storage/Virtualization has opened a case with the vendor to assist with determining the root cause of this issue. Once the source of the issue is determined, a RCA will be provided.

Staff, Faculty, StudentsOpen
WebAdvisor/myToolsPartial Outage

7/9/2014

10:40 AM

7/9/2014

11:58 AM

Students and staff can log into WebAdvisor, but clicking on any of the links will cause the webpage to hang. It will never finish loading. UIS has been notified.[UPDATE] The issue with WebAdvisor and Colleague has been resolved.Staff, Faculty, StudentsClosed
myFranklinOutage

7/8/2014

7:10 PM

7/8/2014
7:50 PM

All users are unable to log into myFranklin. The login screen is accessible, but a System Error occurs when attempting to login. In some cases it is possible to login, but clicking on something leads to the System Error. [UPDATE: 7:26 PM]The condition of myFranklin is improving, as students are reporting that they can login. [UPDATE: 7:50 PM] All users should now be able to login. No other reports of login issues have occurred.

Staff, Faculty, StudentsClosed
LyncOutage

6/23/2014

11:55 AM

6/24/2014

4:50 PM

Staff members are currently unable to sign into Lync. TINS is aware of the issue. Microsoft has not publicly confirmed any issues, but TINS has confirmed that the service must be restored by Microsoft. [UPDATE] Microsoft has been reporting minor issues with Exchange-related services throughout today (6/24), but Lync has been stabilized within the Franklin University environment.Staff, Faculty, StudentsClosed
bi.franklin.eduOutage

6/9/2014

8:45 AM

6/9/2014

9:45 AM

Users are unable to log in to bi.franklin.edu.  An "invalid user ID or password" error message is returned, even if the correct password is entered.  The BIDS team is currently investigating the issue. [UPDATE 9:45 AM] The app server had rebooted and not all of the services had started back up.  These services were started manually and the system is now fully accessible. [UPDATE 2:14 PM] A TINS operator error caused the service to halt again briefly, but BIDS was able to restore services again.StaffClosed
WebAdvisor

Partial Outage

05/23/2014 08:38 AM

5/23/2014

10:26 AM

The WebAdvisor link in myFranklin is not functioning properly. [UPDATE 10:26 AM] The shortcut to WebAdvisor from the myFranklin "shortcuts" menu has been restored. A ‘Portal’ web application that was thought to be obsolete was not migrated during a service upgrade last night.  It was the single-sign-on link between the LMS and Colleague.  This has now been correctly migrated.Faculty, Staff, Students,Closed
Urbana.eduOutage05/23/2014 8:18 AM05/23/2014 08:41 AMUrbana.edu website is down. Oxiem which hosts Urbana.edu was temporarily down causing Urbana.edu to not respond.Faculty, Staff, Students, PublicClosed
myFranklin

Intermittent

Outage

4/22/2014

11:00 AM

4/25/2014

4:06 PM

myFranklin login page gives an error when logging in "Invalid Entry". [UPDATE 11:17 AM] A patch was deployed by AIS and login functionality restored for myFranklin. [UPDATE 12:06 AM] Users are again unable to log in.  [UPDATE 4/23] Users continue to intermittently experience the inability to log in or slow performance on my.franklin.edu. [UPDATE 4/24 5:53AM] At 5:17am, users reported they were unable to log in.  TINS restored service at 5:53am [UPDATE 4/25 4:06PM]  Memory leak caused by the Tomcat connection pool holding on tothe idled connections.Faculty, Staff, StudentsClosed
myFranklinOutage

4/22/2014

8:32 AM

4/22/2014

9:02 AM

myFranklin login page gives an error when logging in "Invalid Entry". [UPDATE]Log in functionality restored for myFranklin.Faculty, Staff, StudentsClosed
www/myOutage4/7/2014
8:50 AM
4/1/2014
8:54 AM
www.franklin.edu and myFranklin were briefly inaccessible. The service was automatically restored shortly after the outage began. [[Not authorized to view the specified document 23543]]Faculty, Staff, StudentsClosed
www/myOutage4/1/2014
4:20 PM
4/1/2014
4:22 PM
www.franklin.edu and myFranklin were briefly inaccessible. The service was automatically restored shortly after the outage began. [[Not authorized to view the specified document 23543]]Faculty, Staff, StudentsClosed
www/myOutage3/31/14 16:143/31/14 16:19Connection pool for Opentext filled and caused the URL failure to be logged.  Monitoring scripts kicked off and restored the service. [[Not authorized to view the specified document 23543]]Faculty/StaffClosed
community.franklin.eduOutage3/31/14
10:20 AM
3/31/14
10:50 AM
Users cannot log into community.franklin.edu. The server is not found. [UPDATE]TINS has restored access to community.franklin.edu, but the Search feature is not returning any results. This is being addressed in a ServiceDesk request.Faculty, StaffClosed
Colleague/Datatel downOutage

3/31/14

10:20 AM

3/31/14
10:58 AM
Users cannot log into Datatel. Users already in Datatel can stay logged in but may have limited functionality. [UPDATE 10:58 AM] Per UIS, access to Datatel/Colleague has been restored.Faculty, StaffClosed
Servicedesk.franklin.eduPartial Outage

3/21/2014

8:10 AM

3/21/2014

8:42 AM

Technicians are unable to send out replies to a requester via ServiceDesk.[UPDATE 8:42 AM] TINS restarted the servicedesk services which corrected the problem.IT TechniciansClosed
Franklin WirelessPartial Outage

03/15/2014

9:40 AM

03/15/2014

10:40 AM

Users in the library are unable to authenticate into the Franklin Wireless. Users receive a "Network Communication Error". TINS-Network as been notified.[UPDATE 10:40 AM] TINS-Network indicated that the server hung and failed fail over. Network was able to reboot the server and restore the database. Library staff were able to successfully log into the wireless and confirmed it was working again.Faculty, Staff, StudentsClosed
franklin.edu, my.franklin.edu, library.franklin.eduPartial Outage

03/04/2014

6:45 PM

03/04/2014 8:50 am

All 3 sites were down and experiencing failure. The library site is working correctly again. Franklin.edu is still not working correctly and much of the content is not displayed correctly. The log in page for my.franklin.edu has been temporarily set to old log in page. This is a temporary workaround that is allowing access to my.franklin.edu for all users.
[UPDATE 8:50 AM, 3/5/2014]

The external site of franklin.edu is working correctly again. The log in page for my.franklin.edu is set as the old log in page.

[UPDATE 9:45 AM]

Reverted login page work-around, everything is back to normal state. [[Not authorized to view the specified document 23543]]

Faculty, Staff, Students, PublicClosed
NetworkPartial Outage03/04/2014 4:14 AM03/04/2014 5:23 AMA DC1 datacenter switch failed this morning.  The only affected service during this time window was the vCloud Director student lab environment.  The network team resolved the issue with the vCloud Director VLAN and worked to bring back up the datacenter switch.Students (ISEC325, COMP203)Closed
ce.franklin.eduOutage

3/4/2014

9:47 AM

3/4/2014

10:30 AM

The ce.franklin.edu website is currently down. TINS-Linux is investigating.[UPDATE: 10:30 AM] The redirect has been fixed. There was a configuration that got modified on the webserver which incorrectly had the ce.franklin.edu set as the servername. That configuration has been removed and service restored [[Not authorized to view the specified document 23542]]Faculty, Staff, Students, PublicClosed

myFranklin Attendance Tool

Partial Outage

3/3/2014

9:00 AM

3/5/2014

4:25 PM

The attendance tracking tool in myFranklin is not automatically removing students from course access or assigning Z grades when the absence limit is reached.  An email was sent to all adjuncts instructing them to contact the Registrar's office directly when a student had reached the absence limit.  [UPDATE 3/5 4:25 PM]The attendance tracking tool is now sending notifications to the Registrar's office correctly.Faculty, StudentsClosed
www.franklin.edu SSLFunctional w/error2/21/2014 8:15pm2/21/2014 8:50pmCertificate expiration error on www.franklin.edu.  The certificate expired four hours earlier than the expected time, so the anticipated and scheduled renewal at 9pm was an hour too late. Users experienced an error message, but service still functioned if an exception was allowed.Staff, Faculty, StudentsClosed
ServiceDesk+Outage2/19/2014 4:35 PM2/19/2014 4:40 PMServiceDesk+ is not accessable.  [UPDATE 4:40 PM] TINS Windows restarted the service on the server which resolved the issue.Staff, Faculty, StudentsClosed
TalismaPartial Outage

2/13/2014

8:30 AM

3/21/2014

1:15 PM

Recieved notifications from end users experiencing lag in Talisma.  TINS Windows confirmed that the server CPU is running at 100%. [UPDATE 12:00 PM]The application appears to have stabilized, but the root problem has yet to be determined. [UPDATE 2/14 8:00 AM] The server is again running at 100% CPU; users may not be able to access Talisma. [UPDATE 2/17 8:00 AM] The server has stabilized; users can use the Talisma application without slowdowns.  The root cause remains unknown. [UPDATE 3/21 1:15 PM] The application has been running smoothly since the original incident.  Unfortunately there was nothing in the log files of the system to help pinpoint the root cause of the problem.StaffClosed
Outlook MailPartial Outage1/28/2014
12:35 PM

1/28/2014

1:48 PM

Multiple users have reported issues when attempting to open their email in the Outlook client. We are able to replicate the issue at the Help Desk. OWA apppears to be working without any issues. Colin has notified TINS. [UPDATE 12:44 PM] Some users are reporting an issue where OWA is inaccessible via the "Email" button in myFranklin. OWA is still accessible at mail.franklin.edu.[UPDATE] Microsoft services have been restored.Staff, FacultyClosed
www.franklin.eduOutage

1/27/2104

3:20 PM

1/27/2014
3:23 PM
www.franklin.edu and the login page to myFranklin were briefly inacessible. TINS was notified and has since resolved the issue.Staff, Faculty, StudentsClosed
ColleaguePartial Outage

1/24/2014

12:40 PM

1/24/2014

12:48PM

Staff are unable to search for students inside of Colleague. UIS is currently investigating. [UPDATE 12:48 PM] Colleague is fully functionalStaffClosed
www.franklin.eduPartial Outage1/21/2014
10:50 AM
1/21/2014
11:00 AM
www.franklin.edu and the myFranklin login screen experienced severe slowdown or error pages when users attempted to access these sites. The issue has been resolved and TINS is further investigating the cause of the issue.Staff, Faculty, StudentsClosed
ColleagueOutage1/8/2014 1:10 PM1/8/2014 1:18 PMColleague was down for a brief period of time.  The Issue has been resolved.Staff, Faculty, StudentsClosed
MyFranklinPartial Outage1/4/2014 9:30 AM1/4/2014 10:35 AM

Students have been calling the help desk stating that they are unable to log into myFranklin. Specifically they appear to be new students and/or returning students. It has been verified that these students are registered and it most cases have been 32-48 hours since registration took place. The SSO Verify tool stated that the students do not have any LDAP or Active Directory accounts. The TINS - Linux team is currently investigating the cause of and resolution for the issue.[UPDATE 10:35 AM] The TINS - Linux team determined that the search pattern for the feed files was only looking for files that matched 2013, so once the new year hit they didn't match the pattern and were not processed.  They have modified the search pattern to match up to 2099, so this issue has been fixed. A test run was completed on the SSO feeds and they all ran successfully, so there should not be any students affected by this issue.

 

A root cause analysis will be completed for this issue and attached to this email during the week of 1/7/2014 by the Linux team.

StudentsClosed

Colleague

Outage

1/2/13

10:40 AM

1/2/13

11:05 AM

Access to Colleague/WebAdvisor is currently unavailable. [UPDATE 11:05 AM]Access to Colleague/WebAdvisor has been restored.  Its connected servers were inadvertantly patched this morning. After restarting the affected servers and reverting the patches, service was restored.Staff, Faculty, StudentsClosed
Digital SendingOutage

12/20/13

9:00 AM

12/20/13

10:00 AM

When attempting to scan and email a document from any networked staff printer, a "digital job error" occurred.  This was caused by an error with the mail relay which has been resolved by the TINS team.Staff, FacultyClosed
Office 365 EmailPartial Outage

12/17/13

12:30 PM

12/17/13

2:18 PM

Microsoft has identified an issue where some customers served from the Americas may be experiencing the inability to access the Exchange Online service via the Outlook Client and Outlook Web App. Engineers have identified a group of unhealthy mailbox servers and are removing them from rotation to remediate end-user impact. [UPDATE 2:18 PM] According to MS: "The issue was successfully resolved on Tuesday, December 2013 at 5:45 PM UTC. A complete post-incident report will be available on the Service Health Dashboard within five business days."Staff, FacultyClosed
Community.franklin.eduOutage

12/12/13

7:50 AM

12/12/13

8:45 AM

Community.franklin.edu was inaccessible to all users.  The Linux team was able to restore the site's functionality.Staff, FacultyClosed
Servicedesk.franklin.eduOutage

12/09/13

09:55

12/09/13

10:01

Servicedesk.franklin.edu was temporarly down. All services have now been restored.Staff, Faculty, StudentsClosed
myFranklinOutage

11/25/13

11:00 AM

11/25/13

11:15 AM

Users cannot log into my.franklin.edu.  After inputing credentials the username field is simply highlighted in yellow and the user remains on the landing page.[UPDATE: 11:15AM] Stephen Schreiber informed us that the issue has been resolved.Students, Faculty, StaffClosed
myFranklin - Discussion ToolOutage

11/25/13

8:00 AM

11/25/13

8:45AM

myFranklin courses that implement the discussion tool in assignments are  currently affected. When clicking on an assignment the discussion  feature is missing. Students/Adjuncts are unable to post to the  discussion board. AIS is currently looking into the issue. [UPDATE: 8:45AM] AIS reported that the myFranklin Discussion feature is now up and running. AIS will investigate myFranklin code.Students, AdjunctClosed
myFranklinOutage

11/24/13

11:00 AM

11/24/13

1:45 PM

Users cannot log in to my.franklin.edu.  After inputting credentials and clicking Log In, the landing page simply re-loads and the user is not taken in to the site.  AIS has been notified and is currently determining root cause. [UPDATE: 1:45PM] AIS has restarted some application services and users can now log in to myFranklin.  The AIS team will perform root cause analysis on Monday 11/25.

Students, Staff, Faculty

Closed
myFranklin - Discussion ToolOutage

11/24/2013

10:35AM

11/24/2013

11:19AM

myFranklin courses that implement the discussion tool in assignments are currently affected. When clicking on an assignment the discussion feature is missing. Students/Adjuncts are unable to post to the discussion board. AIS is currently looking into the issue. [UPDATE: 11:19AM] AIS reported that the myFranklin Discussion feature is now up and running. AIS will investigate myFranklin code on Monday.Students, AdjunctClosed
myFranklin - Discussion ToolOutage

11/23/2013

9:25AM

11/23/2013

10:22AM

myFranklin courses that implement the discussion tool in assignments are currently affected. When clicking on an assignment the discussion feature is missing. Students/Adjuncts are unable to post to the discussion board. AIS is currently looking into the issue. [UPDATE: 10:22AM] AIS reported that the myFranklin Discussion feature is now up and running. AIS will investigate what caused this problem to occur.Students, AdjunctClosed
EmailOutage

5:30 PM

11/21/13

6:50 PM

11/21/2013

mail.franklin.edu as well as outlook.com appear to be inaccessible from our internal network.  Some external users have also contacted the help desk who are unable to connect.  Potentially unrelated is that PH018 is unable to access the internet. [UPDATE: 5:47 PM] Faculty services called back and clarified that only the email system in accessible. They can access other parts of the internet without any issues. [UPDATE: 5:50 PM] TINS has confirmed that the issue is occurring with Microsoft and the Outlook and Office365 systems. There are no issues with the systems that we manage. [UPDATE: 6:52 PM] Per our system administrators and reports from Microsoft, service to the Office365 email system should now be fully restored.Students, Faculty, StaffClosed

myFranklin

Slow/non-responsive

8:00 AM

11/20/2013

11:43 AM (1st Outage)

11/20/2013

(2nd Outage)

6:51 PM 11/20/2013

myFranklin is hanging. Students cannot get in. It sits at the welcome screen. Linux team has been notifed. [UPDATE] Per Daniel Morgenstern: The problem is fixed. There may be continual issues in the future, but the likelyhood of another outage is unlikely. AIS will inform helpdesk if any emergency fixes are needed.[UPDATE: 6:40 PM] The issue appears to have resurfaced. We have received several calls that myFranklin is inaccessible or loading slowly. TINS has been notified.  [UPDATE: 8:28 PM] Per TINS systems engineering the affected services have been restarted and service has been restored. 

[UPDATE: 7:39 PM 11/21] 
myFranklin appears to be experiencing the same issues as before. Users are experiencing issues when logging in or receiving errors when accessing the course website. TINS and AIS have been notified.[UPDATE: 8:00PM] AIS has restarted the myFranklin service. This appears to have corrected the issue, as the number of user calls has significantly decreased.
Students, Faculty, StaffOpen
EmailPartial Outage4:17PM
11/13/2013
5:41 OM
11/13/2013
The Office365 Web App is currently inaccessible. Users receive an error message when attempting to access the site from myFranklin or directly at mail.franklin.edu. TINS has been notified. [UPDATE 5:41 PM] Access has been restored to the OWA client.Students, Staff, FacultyClosed
ColleaugePartial Outage

11/4/2013

8:50 AM

11/4/2013

11:53 AM

Colleague is having similar issue to 10/31/2013. Some screens are hanging. Other staff have said that they cannot log in at all. UIS is aware of the issue. Web Advisor also appears to be affected by this. [UPDATE11:53 AM] All issues with Colleague have been resolved.

Staff/StudentsClosed.
Colleague/BIPartial Outage

10/31/2013

8:42 AM

10/31/2013

9:40 AM

The Colleague system is hanging when searching terms for a student in the SPRO screen.  Some users have also reported the inability to log in to the system.  It has also been reported by BIDS that the BI system may also be partially affected, with the symptom being that erroneus results are displayed.[UPDATE: 9:40 AM] Colleague and BI services have been restored.  There were database locks that were preventing sessions from terminating properly, causing the maximum number of licenses to be reached.  The root cause is being investigated by the UIS team.StaffService restored, root cause analysis pending
NetworkOutage10/15/2013 8:42AM10/15/2013 10:00AM

The DC2 outside FW interface bounced for 5secs at 8:42AM. During the interface bounce, the secondary firewall (located in DC1) took over causing a momentary outage affecting edge traffic and IM services. [UPDATE: 10:00AM] Network traffic was restored by 8:43AM and IM services we restored by 9:45AM as Fastpath services needed to be restarted.


The standby DC2 FW (located in DC1) is still the active firewall. Network Services will flip traffic back to DC2 during the Tuesday maint window 10/16/2013


Wireless access became unavailable due to a hardware failure, forcing campus access managers into a hung state. [UPDATE: 10:30AM] Both Clean Access mangers were rebooted and services restored.

Staff, Faculty, StudentsClosed
myFranklinOutage

10/11/2013

2:51PM

10/11/2013

3:00PM

Service Temporarily Unavailable. [UPDATE: 3:00PM] myFranklin is functional once again. AIS and TINS are investigating. 2:33/4 PM - External monitoring marked my.franklin.edu down.  Internal monitoring by appmanager also marked jboss down on both dc2prlx121 & 122 at the same time. Investigation of the servers showed no logs at the system level or dumps were left behind by crashed processes. We have enabled coredumps on the system to see if they capture anything useful if the problem recurs.  We see no preceding CPU or RAM spikes or really any system telltail signs coinciding with jboss going down.Staff, Faculty, StudentsClosed
Franklin LiveOutage

8/31/2013

9:00 AM

9/03/2013

10:00 AM

When users access Franklin Live they are shown a generic error page.[UPDATE: 9:30am] TINS reported Elluminate Live License has expired. TINS working with Elluminate Live Support to resolve issue. [UPDATE: 9/3 10:00 am]Franklin Live up and running as normal.Staff, Faculty, StudentsClosed
ColleagueOutage

8/29/2013

9:20 AM

8/29/2013

10:50 AM

Not able to search via "Person Search". [Update 9:30 AM] The system is working but still with problems. The issue not fully fixed but Colleague should be operational. [Update 10:50 AM] Colleague is fully functional again.Staff, StudentsClosed
ColleagueOutage

8/23/2013

10:25 AM

8/23/2013

10:32 AM

Colleague is down. Error is given when trying to log in. The Colleague issue has been resolved and Colleague is working againStaff, StudentsClosed
WebAdvisorOutage

8/23/2013

8:15 AM

8/23/2013

8:22 AM

WebAdvisor appears to be down. UIS has been notified of the issue. [Update 8:22 AM] Per Chris Keefer. Web Advisor is back up.StudentsClosed
WebAdvisorOutage

8/22/2013

8:00 AM

8/22/2013

8:30 AM

WebAdvisor appears to be down. UIS has been notified of the issue. [UPDATE: 8:30 am] The WebAdvisor service has been restored.  Per UIS, the application listener on the Colleague Server that WA talks to stopped responding.  The listener was restarted.StudentsClosed
Drop BoxOutage

8/10/2013

~1:30 PM

8/11/2013

Early AM

Students and faculty/adjuncts were unable to upload assignments or feedback to the Drop Box.  The Drop Box functionality has been restored as of sometime this morning.  A ServiceDesk ticket (126128) has been opened with the Linux team to investigate the cause of the outage and to hopefully prevent a recurrence this evening. [[Not authorized to view the specified document 22327]]Staff, Faculty, StudentsClosed
FranklinLive!Outage8/1/2013
11:07 AM
8/1/2013
5:45 PM
FranklinLive is currently inaccessible. Accessing a session on  elive4.franklin.edu displays "There are no Elluminate Live! Servers  available!" and accessing sessions via myFranklin displays a generic  error screen. TINS is currently working to resolve the issue. [UPDATE: 1:07 pm] TINS is working with Elluminate to resolve the issue, but there is no ETA at this time. [UPDATE]: TINS has corrected the issue. FranklinLive is now accessible to all users.Staff, Faculty, StudentsClosed


Keywords outage, it status, service, down, downtime, information, problem

Solution Details
Created By Colin Luther Created On Jan 23, 2014 10:05 AM
Last Updated By Jonathan Lackey Last Updated On Dec 18, 2014 12:38 PM
Type Solution Views 1390
View Type Public Status Approved