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ManageEngine ServiceDesk Plus
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ID  Title  Views  Created On  Created By  
Unable to open assignments in myFranklin or open/s...
Topic : General
Students may experience issues when accessing areas in myFranklin or the Office365 email system if there are certain unwanted Extensions or toolbars that are installed in a web browser. We recommend disabling all of these extensions and then restarting your web browser to correct this issue.If you are using Mozilla Firefox, you may access the Extensions menu by clicking on the Firefox menu button or the Tools menu and clicking on "Add-ons". Once you have reached the Add-ons screen, ple...
389 Sep 9, 2013 01:32 PM helpdesk
Unable to log into or access WebAdvisor
Topic : myFranklin
There is an issue where some students have been unable to access their WebAdvisor account. When you access WebAdvisor, our system technically uses your log in information that you entered into myFranklin to log you into WebAdvisor. While your password may allow you to access your myFranklin account, it may not be suitable for your WebAdvisor account. It will be helpful to change your password to the following format to be acceptable for both myFranklin and WebAdvisor: Eight to nine characters l...
556 Dec 6, 2013 10:11 AM Ted Kocher
Web Browser - Clear Cache and Cookies
Topic : Software
You may delete temporary internet files by selecting your current internet browser window and pressing the "CTRL", "Shift", and "Delete" (not Backspace) keys on your keyboard. This will bring up the window to clear your temporary files in Internet Explorer, Mozilla Firefox, and Google Chrome.If you are using Google Chrome, please set "Obliterate the following items from" to "beginning of time" and select the two checkboxes that are displayed belo...
531 Feb 18, 2014 06:14 PM Troy Nines
Creating an Student Account for
Topic :
For a video on how to create a new user profile, please visit the following web page: Your instructor provides a Class ID # and enrollment password to the class in order for you to create your own account to use Turnitin1. Go to  2. Click on “Create Account” link in the upper right corner.3. On the next window, where it says “Create a New Account” choose the “Student” link.4. Follow the directions on...
538 Feb 21, 2014 09:40 AM Lisa Vue
Enrollment – Add a class to account – Students
Topic :
For a video on how to enroll in a Class, please visit the following web page: If you have ever had a Turnitin account, you should continue using it for any new classes you are taking which require Turnitin. You should not create another Turnitin account when you receive a new Class ID# and Class Password (see Warning below).  Instead, you can add any number of classes to your already existing account.To enroll in a class u...
526 Feb 21, 2014 09:50 AM Lisa Vue
Paper Submission - Submitting a paper via file upl...
Topic :
For a video on how to submit a paper, please visit the following web page: can submit papers to assignments which have been created by an instructor. To submit a paper using file upload, please do the following:1. Log into your account.2. Click on the title of the class you wish to submit to.3. Click on the blue "Submit" button for the assignment you wish to submit to.      If there is a grey "Submit...
527 Feb 21, 2014 09:52 AM Lisa Vue
Originality Check
Topic :
For a video on how to view originality reports, please visit the following web page: submitted to Turnitin may be compared against billions of internet documents, archived internet data that is no longer available on the live web, a local repository of previously submitted papers, and subscription repository of periodicals, journals, and publications. The comparison may be against any or all of these repositorie...
521 Feb 21, 2014 09:55 AM Lisa Vue
Setting User Preferences
Topic :
The Turnitin student user homepage contains a number of links in the toolbar at the top that allow a user to change their profile and preference information or check for system-wide announcements from Turnitin.My ClassesThe "HOME" link returns a student user to their student user homepage and the list of classes in which the active user profile is currently enrolled. From this page, a user can enroll in new classes or enter a class portfolio.User InfoA user profile contains personal in...
528 Feb 21, 2014 09:58 AM Lisa Vue
124 Help Center
Topic :
 The Help Center is an area we have created for our users to search for help or information about using Turnitin. Frequently updated lists of the most common questions we receive are also available.You may create a turnitin Ticket by clicking Help Center.
499 Feb 21, 2014 10:00 AM Lisa Vue
Change timezone in your email
Topic : Office 365
1. Log into your online webmail email account. ( Click the cog or gear icon located in the top right corner of your email.3. Go down and click on Options4. On the right side, under Options, click Settings5. After you click on Settings you will then need to click on Regional6. You will now need to adjust the timezone setting shown above.7. After you have selected the correct timezone, you will need to click Save
234 Mar 3, 2014 04:06 PM Troy Nines
Configuring an iOS Device for Franklin Email
Topic : Office 365
This document will assist you with configuring your iOS device (iPhone, iPad) for Franklin Office 365 email.Go to SettingsSelect Mail, Contacts, CalendarsSelect Add AccountSelect Microsoft ExchangeFill out the following fields:Email: (staff/faculty) or (student)Password: your email passwordDescription: whatever you would like to name the account (defaults to "Exchange")Select Next, and at this point, your account may be verifi...
573 Mar 6, 2014 11:53 AM Eliot Lesar
Mac "Unidentified Developer" Error - Franklin Live...
Topic : Meet/Adobe Connect
When using a MAC, if you are getting an error about an unidentified developer when opening a FranklinLive session, you will need to adjust your settings to allow for the application to be downloaded and opened.Navigate to  Apple menu > System Preferences… > Security & Privacy > Then go to the General tab under the header "Allow applications downloaded from:"To open a FranklinLive! session, you may need to change to setting to "Anywhere". This WILL change your sec...
481 Mar 28, 2014 02:34 PM Ted Kocher
Installing software from DreamSpark with Virtual C...
Topic : Software
Software that is downloaded from Microsoft's DreamSpark website is intended to be burned onto a blank CD or DVD with either Windows 7's native .iso burning software or the imgburn ( software. Windows 8 and higher is capable of opening and installing this software with creating an installation disc.However, there is an alternative method of installing software from the ELMS/DreamSpark website that does not require you to burn a CD or DVD with Windows 7.Please refer to the ...
525 Apr 3, 2014 12:17 PM Eliot Lesar
230 Student Setup
Topic : provides detailed tutorials for the first steps a student needs to take to setup an account and submit a paper. Direct links to these tutorials are provided below:Creating a new profileEnrolling in a new classSubmitting a paper
371 Apr 16, 2014 11:29 AM Eliot Lesar
Resetting the password for
Topic : General
Prospective and returning students may log into an existing application by entering their email address and application password in the "Continue an Existing Application" field:If you do not know your password, you will need to click on the "Forgot your password?" link to create a new password. This password cannot be reset the Help Desk.Clicking on this box will bring up a new window where you may create a new password.Submitting this form will send an email to your provided...
390 Apr 17, 2014 12:41 PM Eliot Lesar
FranklinLive! Audio Setup Wizard
Topic : Internal Web Apps
The audio setup wizard is useful for ensuring that your microphone and other audio devices are setup correctly for use during a FranklinLive! session. When you are logged into Franklin Live. You can click on Tools > Audio Setup Wizard...Make sure your headset, speakers, and microphone are plugged in correctlyChoose the sound output hardware such as the headphones and click ok.Click play, you should hear a message from your speakers or headphones.Next, choose the microphone connected to your c...
369 May 8, 2014 10:26 AM Matthew Tierney
Using Application Sharing to share PowerPoints in ...
Topic : Meet/Adobe Connect
Application Sharing allows you to share what is on your computer screen with the other participants in your session. This method does not require Moderator Privileges and can be performed without an instructor or Moderator’s presence.Please note that while you can share any application on your screen, FranklinLive will not play any audio from those applications. Additionally, there is a known compatibility issue with Mac computers; Application Sharing can cause FranklinLive to crash on a Mac. Pl...
403 May 8, 2014 12:39 PM Eliot Lesar
Uploading PowerPoint Presentations to the Franklin...
Topic : Meet/Adobe Connect
Uploading your PowerPoint presentation requires Moderator Privileges. These Privileges can be granted to students and participants by a Moderator during a session. Additionally, they can be automatically granted to students and participants when the creation of a special FranklinLive session is requested via the Help Desk.Please note that uploading your presentation requires Microsoft Office to be installed on your computer. Additionally, uploading a PowerPoint only uploads images of your slides...
441 May 8, 2014 12:46 PM Eliot Lesar
Login information for myTools (WebAdvisor)
Topic : Internal Web Apps
If you have submitted an enrollment application at after 6/9/14, you will now be emailed a username and password. This login information can be used to access the myTools website (also known as WebAdvisor) at This website can be used to check your Financial Aid information and Award Letter if it is available. Please note that the username and password that you are provided will only allow access to myTools. Your myFranklin account will be ...
379 Jun 16, 2014 01:43 PM Eliot Lesar
Adobe connect application/desktop sharing error wi...
Topic : Internal Web Apps
When trying to share your desktop or an application with Adobe Connect users can receive an error like the following:This problem can be solved by following the steps below or using Firefox.The problem is that Chrome's default plugin is not compatible with screen sharing.To solve the problem:1. To access the plugin settings paste the following into a tab in Chrome: chrome://plugins2. Find the Adobe Flash Player plugins and then click on the details icon on the right.3. When the details are shown...
284 Jun 19, 2014 01:17 PM Matthew Tierney
Quick Start for Outlook 2013
Topic : Outlook/Email General
Downloadable PDF File
240 Jul 23, 2014 04:46 PM Troy Nines
What's new in Outlook 2013
Topic : Outlook/Email General
The first thing you’ll see when you open Outlook is a brand new look. It’s cleaner, but it’s also designed to help you focus on what’s important with a clear view of email, calendars, and contacts.To learn how you can start working with emails, tasks or appointments, and calendars in Outlook 2013, see Basic tasks in Outlook 2013.CommunicatePreview messages in the message listKnow at a glance which messages to read and tackle first.Respond faster with inline repliesReply with one click by typing ...
333 Jul 23, 2014 04:51 PM Troy Nines
What’s new in Office 2013
Topic : Microsoft Office 2013
Short Video
242 Jul 23, 2014 05:20 PM Troy Nines
Mobile Phone Setup Wizard
Topic : Microsoft Office 2013
You can use this wizard to get personalized instructions for setting up your mobile phone or tablet to access your account.
268 Jul 23, 2014 05:36 PM Troy Nines
Mail in Outlook Web App
Topic : Outlook/Email General
Mail in Outlook Web AppWhen you open Outlook Web App, the first thing you’ll see is your Inbox. This is where messages sent to you arrive, and this is where you’ll probably spend the most time reading and responding to messages.What you’ll see in MailThis is where you’ll find your messages.Create a new message by clicking  New mail.Folder list. The folder list includes the folders in your mailbox. It may include other folders, such as Favorites and archive folders. You can collapse this pane by ...
268 Jul 23, 2014 06:07 PM Troy Nines