Are you sure to delete?
Select at least one from the list.
No solutions available
Topics     [Expand All]
Please enter search text.
ManageEngine ServiceDesk Plus
 1 - 25 of 35  | First Previous Next Last |   Show  per page
ID  Title  Views  Created On  Created By  
Unable to open assignments in myFranklin or open/s...
Topic : General
Students may experience issues when accessing areas in myFranklin or the Office365 email system if there are certain unwanted Extensions or toolbars that are installed in a web browser. We recommend disabling all of these extensions and then restarting your web browser to correct this issue.If you are using Mozilla Firefox, you may access the Extensions menu by clicking on the Firefox menu button or the Tools menu and clicking on "Add-ons". Once you have reached the Add-ons screen, ple...
425 Sep 9, 2013 01:32 PM helpdesk
Unable to log into or access WebAdvisor
Topic : myFranklin
There is an issue where some students have been unable to access their WebAdvisor account. When you access WebAdvisor, our system technically uses your log in information that you entered into myFranklin to log you into WebAdvisor. While your password may allow you to access your myFranklin account, it may not be suitable for your WebAdvisor account. It will be helpful to change your password to the following format to be acceptable for both myFranklin and WebAdvisor: Eight to nine characters l...
616 Dec 6, 2013 10:11 AM Ted Kocher
Web Browser - Clear Cache and Cookies
Topic : Software
You may delete temporary internet files by selecting your current internet browser window and pressing the "CTRL", "Shift", and "Delete" (not Backspace) keys on your keyboard. This will bring up the window to clear your temporary files in Internet Explorer, Mozilla Firefox, and Google Chrome.If you are using Google Chrome, please set "Obliterate the following items from" to "beginning of time" and select the two checkboxes that are displayed belo...
602 Feb 18, 2014 06:14 PM Troy Nines
Creating an Student Account for
Topic :
For a video on how to create a new user profile, please visit the following web page: Your instructor provides a Class ID # and enrollment password to the class in order for you to create your own account to use Turnitin1. Go to  2. Click on “Create Account” link in the upper right corner.3. On the next window, where it says “Create a New Account” choose the “Student” link.4. Follow the directions on...
598 Feb 21, 2014 09:40 AM Lisa Vue
Tunritin Enrollment – Add a class to account – Stu...
Topic :
For a video on how to enroll in a Class, please visit the following web page: If you have ever had a Turnitin account, you should continue using it for any new classes you are taking which require Turnitin. You should not create another Turnitin account when you receive a new Class ID# and Class Password (see Warning below).  Instead, you can add any number of classes to your already existing account.To enroll in a class u...
588 Feb 21, 2014 09:50 AM Lisa Vue
Turnitin Paper Submission - Submitting a paper via...
Topic :
For a video on how to submit a paper, please visit the following web page: can submit papers to assignments which have been created by an instructor. To submit a paper using file upload, please do the following:1. Log into your account.2. Click on the title of the class you wish to submit to.3. Click on the blue "Submit" button for the assignment you wish to submit to.      If there is a grey "Submit...
583 Feb 21, 2014 09:52 AM Lisa Vue
Turnitin - Originality Check
Topic :
For a video on how to view originality reports, please visit the following web page: submitted to Turnitin may be compared against billions of internet documents, archived internet data that is no longer available on the live web, a local repository of previously submitted papers, and subscription repository of periodicals, journals, and publications. The comparison may be against any or all of these repositorie...
583 Feb 21, 2014 09:55 AM Lisa Vue
Turnitin - Setting User Preferences
Topic :
The Turnitin student user homepage contains a number of links in the toolbar at the top that allow a user to change their profile and preference information or check for system-wide announcements from Turnitin.My ClassesThe "HOME" link returns a student user to their student user homepage and the list of classes in which the active user profile is currently enrolled. From this page, a user can enroll in new classes or enter a class portfolio.User InfoA user profile contains personal in...
590 Feb 21, 2014 09:58 AM Lisa Vue
124 Help Center
Topic :
 The Help Center is an area we have created for our users to search for help or information about using Turnitin. Frequently updated lists of the most common questions we receive are also available.You may create a turnitin Ticket by clicking Help Center.
542 Feb 21, 2014 10:00 AM Lisa Vue
Change timezone in your email
Topic : Office 365
1. Log into your online webmail email account. ( Click the cog or gear icon located in the top right corner of your email.3. Go down and click on Options4. On the right side, under Options, click Settings5. After you click on Settings you will then need to click on Regional6. You will now need to adjust the timezone setting shown above.7. After you have selected the correct timezone, you will need to click Save
280 Mar 3, 2014 04:06 PM Troy Nines
Configuring an iOS Device for Franklin Email
Topic : Office 365
This document will assist you with configuring your iOS device (iPhone, iPad) for Franklin Office 365 email.Go to SettingsSelect Mail, Contacts, CalendarsSelect Add AccountSelect Microsoft ExchangeFill out the following fields:Email: (staff/faculty) or (student)Password: your email passwordDescription: whatever you would like to name the account (defaults to "Exchange")Select Next, and at this point, your account may be verifi...
625 Mar 6, 2014 11:53 AM Eliot Lesar
Installing software from DreamSpark with Virtual C...
Topic : Software
Software that is downloaded from Microsoft's DreamSpark website is intended to be burned onto a blank CD or DVD with either Windows 7's native .iso burning software or the imgburn ( software. Windows 8 and higher is capable of opening and installing this software with creating an installation disc.However, there is an alternative method of installing software from the ELMS/DreamSpark website that does not require you to burn a CD or DVD with Windows 7.Please refer to the ...
581 Apr 3, 2014 12:17 PM Eliot Lesar
230 Student Setup
Topic : provides detailed tutorials for the first steps a student needs to take to setup an account and submit a paper. Direct links to these tutorials are provided below:Creating a new profileEnrolling in a new classSubmitting a paper
406 Apr 16, 2014 11:29 AM Eliot Lesar
Resetting the password for
Topic : General
Prospective and returning students may log into an existing application by entering their email address and application password in the "Continue an Existing Application" field:If you do not know your password, you will need to click on the "Forgot your password?" link to create a new password. This password cannot be reset the Help Desk.Clicking on this box will bring up a new window where you may create a new password.Submitting this form will send an email to your provided...
434 Apr 17, 2014 12:41 PM Eliot Lesar
Login information for myTools (WebAdvisor)
Topic : Internal Web Apps
If you have submitted an enrollment application at after 6/9/14, you will now be emailed a username and password. This login information can be used to access the myTools website (also known as WebAdvisor) at This website can be used to check your Financial Aid information and Award Letter if it is available. Please note that the username and password that you are provided will only allow access to myTools. Your myFranklin account will be ...
418 Jun 16, 2014 01:43 PM Eliot Lesar
Adobe connect application/desktop sharing error wi...
Topic : Internal Web Apps
When trying to share your desktop or an application with Adobe Connect users can receive an error like the following:This problem can be solved by following the steps below or using Firefox.The problem is that Chrome's default plugin is not compatible with screen sharing.To solve the problem:1. To access the plugin settings paste the following into a tab in Chrome: chrome://plugins2. Find the Adobe Flash Player plugins and then click on the details icon on the right.3. When the details are shown...
332 Jun 19, 2014 01:17 PM Matthew Tierney
Configuring the OneDrive for Business desktop clie...
Topic : Microsoft Office 2013
Please review the attached Word document for information on setting up your OneDrive for Business desktop client to synchronize with your files and folders on your Office 365 account.
277 Jul 28, 2014 08:36 AM Colin Luther
Urbana Faculty/Staff Public Folder
Topic : General
Urbana Faculty/Staff and Students use to have access from an Urbana networked PC to network folder called “Public”. Some faculty/staff used this to collaborate on documents. Some Faculty/Staff used this to share documents with Students. The “Public” folder is now on the Urbana Z drive as of today only accessible to Faculty/Staff. The old solution of using the Public folder is no longer a solution to share docs with students.
235 Aug 13, 2014 03:57 PM Troy Nines
Adding a Shared Mailbox to Your Outlook Client
Topic : Outlook/Email General
Many departments at the University make use of one or more shared mailboxes, such as "" or ""  Many of these mailboxes have been configured so that all of the appropriate people can add this folder to their Outlook client.  Below are the steps you need to take to accomplish this.Step1. Within your Outlook account navigate to File > Info > Account Settings > Account Settings.Step 2. Highlight your Microsoft Exchange account a...
351 Aug 18, 2014 11:15 AM Troy Nines
Franklin Live - Mac Gatekeeper
Topic : Meet/Adobe Connect
OS X: About Gatekeeper Gatekeeper helps protect your Mac from apps that could adversely affect it. Some apps downloaded and installed from the Internet could adversely affect your Mac. Gatekeeper helps protect your Mac from such apps. Read this article to learn about Gatekeeper and its options. Gatekeeper is a new feature in Mountain Lion and OS X Lion v10.7.5 that builds on OS X's existing malware checks to help protect your Mac from malware and ...
287 Aug 25, 2014 07:57 PM Michael Mason
End of Windows XP Support
Topic : General
Starting April 8th 2014, Microsoft will no longer provide security updates for computers running Windows XP. As a result, computers running Windows XP will gradually become more vulnerable to malware and other security threats.It is recommended to update to a newer version of the Windows operating system. More information regarding the end of support for XP can be found at Microsoft's official website:
184 Oct 8, 2014 11:19 AM Troy Nines
McGraw Hill Contact Information
Topic : General
Connect/Smart Book is a third party website and we do not have access to Connect/SmartBook.We recommend you to contact McGraw Hill.The link below will take you to McGraw Hill's contact information.
185 Oct 14, 2014 11:51 AM Lisa Vue
Adobe Connect Audio Troubleshooting
Topic : IT Services (Internal)
Here are some troubleshooting steps to try:1. Adobe Connect works with Flash. You must have Flash enabled in the browser to utilize Adobe Connect's features.2. When clicking on the microphone icon you will see: Make sure to "Allow" the Camera and Microphone settings. 3. It may help run through the Audio Setup Wizard. 4. We also suggest to checking the "Recording Devices" and "Playback Devices" (right-click on the speaker icon) to make sure the correct speaker and mi...
148 Oct 29, 2014 10:25 AM Ted Kocher
Adobe Connect & Lync Training
Topic : Meet/Adobe Connect
Here are useful links for using Adobe Connect Lync, also known as Skype for Business (instructor and student)   Adobe Connect (instructor)   Adobe Connect (student)
48 Nov 25, 2014 03:39 PM Michael Mason
Chrome Launches in Windows 8 Metro Mode
Topic : Software
Users running Windows 8 or 8.1 on their computers can sometimes have a problem with Google Chrome launching in Windows 8 Metro Mode. This mode will take up the entire screen and not allow some add-ons to work. This can even cause difficulty with launching Adobe Connect. It may also interfere with multitasking as the Chrome window blocks access to any other programs. Here are some links on how to correct the issue.
79 Dec 4, 2014 01:20 PM Matthew Tierney