Are you sure to delete?
Select at least one from the list.
No solutions available
Topics     [Expand All]
Please enter search text.
ManageEngine ServiceDesk Plus
 1 - 25 of 66  | First Previous Next Last |   Show  per page
ID  Title  Views  Created On  Created By  
Unable to log into Library Online website
Topic : Library
Problem:I am unable to log into the Library Online Resources page when viewing an article. The page will either "flash" and erase the login information without returning an error, or I receive the following error message when entering the correct myFranklin login information:Unable to identify you through your campus identification. Please use your library identification or see a librarian for assistance.Solution:The issue with the Library website rejecting your correct myFrankli...
858 Aug 29, 2013 03:03 PM helpdesk
General Troubleshooting for Issues and Errors in B...
Topic : BlueQuill and myFranklin
Problem:I am experiencing an issue or error in BlueQuill. Certain features of BlueQuill, such as the Discussion Board or Drop Box, are not functioning as intended.Solution:Most issues with BlueQuill are caused by a web browser's temporary internet files. Clearing out these files and then restarting the browser is typically the best first step to correct issues with the website. Additionally, we recommend using Google Chrome when accessing BlueQuill. BlueQuill is accessible with Internet Explorer...
1481 Sep 4, 2013 03:43 PM helpdesk
Unable to log into Office 365 Email
Topic : Online Email (Office365)
Problem:I am able to log into myFranklin without any issues, but Office 365 email will not accept my correct myFranklin username and password.Solution:This issue can occur when your Office 365 login credentials have fallen out of sync with your myFranklin credentials. Because of this, Office 365 will not accept your myFranklin login information.To correct this issue, please change your password from within myFranklin. You may do so by clicking on your name in the upper right corner of the screen...
338 Sep 5, 2013 11:32 AM helpdesk
Unable to open assignments in myFranklin or open/s...
Topic : BlueQuill and myFranklin
Students may experience issues when accessing areas in myFranklin or the Office365 email system if there are certain unwanted Extensions or toolbars that are installed in a web browser. We recommend disabling all of these extensions and then restarting your web browser to correct this issue.If you are using Mozilla Firefox, you may access the Extensions menu by clicking on the Firefox menu button or the Tools menu and clicking on "Add-ons". Once you have reached the Add-ons screen, ple...
622 Sep 9, 2013 01:32 PM helpdesk
Send an instant message (IM)
Topic : Lync/Skype for Business
Microsoft recently acquired Skype and has re-branded Lync as Skype for Business. The following instructions are still valid. Please keep in mind that all references to Lync are also referring to Skype for Business.To start an IM conversation: 1. Locate the person you want to send an IM to, either through search or your Contacts list. Then do any one of the following:Double-click anywhere on their contact listing.Right-click their listing and click Send an IM. 2. Type your message in the text ...
217 Dec 3, 2013 12:21 PM helpdesk
Check your audio device
Topic : Lync/Skype for Business
Microsoft recently acquired Skype and has re-branded Lync as Skype for Business. The following instructions are still valid. Please keep in mind that all references to Lync are also referring to Skype for BusinessBefore using Lync to make a call or join a conference, set up your audio device and check the quality. You can use your computer’s mic and speakers, or plug in a headset.1. Click Select Your Primary Device in the lower-left corner of Lync.2. Click Audio Device Settings.3. Click the m...
192 Dec 3, 2013 12:54 PM helpdesk
Record and Play Back a Lync 2013 Meeting
Topic : Lync/Skype for Business
Microsoft recently acquired Skype and has re-branded Lync as Skype for Business. The following instructions are still valid. Please keep in mind that all references to Lync are also referring to Skype for Business.When you record a Lync Meeting, you capture audio, video, instant messaging (IM), screen sharing, PowerPoint slides, whiteboard, and polling. Any of  the presenters can record a meeting and save it on their computers. NOTE: You cannot initiate or save a recording on Lync for Mac (20...
195 Dec 3, 2013 03:59 PM helpdesk
Unable to log into or access WebAdvisor
Topic : myTools/WebAdvisor
There is an issue where some students have been unable to access their WebAdvisor account. When you access WebAdvisor, our system technically uses your log in information that you entered into myFranklin to log you into WebAdvisor. While your password may allow you to access your myFranklin account, it may not be suitable for your WebAdvisor account. It will be helpful to change your password to the following format to be acceptable for both myFranklin and WebAdvisor: Eight to nine characters l...
822 Dec 6, 2013 10:11 AM Ted Kocher
Share Your Desktop or Programs in a Lync 2013 Meet...
Topic : Lync/Skype for Business
Microsoft recently acquired Skype and has re-branded Lync as Skype for Business. The following instructions are still valid. Please keep in mind that all references to Lync are also referring to Skype for Business.You can show your entire desktop, or just one or many programs to everyone in a Lync Meeting.Share your desktop when you have to switch between programs, or work on documents from different programs.Share a program when you want to present specific programs or documents, and you don...
215 Dec 11, 2013 11:08 AM helpdesk
IT Announcements/Outage Updates
Topic : Forms
9/29/15 - Web Advisor, A.K.A. myTools is not operational. Users are not able to access the system. [UPDATE] Students can now log into myTools. A faulty patch to the application server created the unexpected outage. Access was restored at 9:55 AM.8/27/15 - Internet Connection on Franklin Campus is very slow. Time Warner Cable has noted nationwide slowdowns for internet connection. [UPDATE] 8/28/15 full internet connectivity restored at 11:15 AM.8/4/15 - No users are able to log into BlueQuill (my...
2991 Jan 23, 2014 10:05 AM Colin Luther
Creating an Student Account for
Topic :
For a video on how to create a new user profile, please visit the following web page: Your instructor provides a Class ID # and enrollment password to the class in order for you to create your own account to use Turnitin1. Go to  2. Click on “Create Account” link in the upper right corner.3. On the next window, where it says “Create a New Account” choose the “Student” link.4. Follow the directions on...
800 Feb 21, 2014 09:40 AM Lisa Vue
Tunritin Enrollment – Add a class to account – Stu...
Topic :
For a video on how to enroll in a Class, please visit the following web page: If you have ever had a Turnitin account, you should continue using it for any new classes you are taking which require Turnitin. You should not create another Turnitin account when you receive a new Class ID# and Class Password (see Warning below).  Instead, you can add any number of classes to your already existing account.To enroll in a class u...
807 Feb 21, 2014 09:50 AM Lisa Vue
Turnitin Paper Submission - Submitting a paper via...
Topic :
For a video on how to submit a paper, please visit the following web page: can submit papers to assignments which have been created by an instructor. To submit a paper using file upload, please do the following:1. Log into your account.2. Click on the title of the class you wish to submit to.3. Click on the blue "Submit" button for the assignment you wish to submit to.      If there is a grey "Submit...
799 Feb 21, 2014 09:52 AM Lisa Vue
Turnitin - Originality Check
Topic :
For a video on how to view originality reports, please visit the following web page: submitted to Turnitin may be compared against billions of internet documents, archived internet data that is no longer available on the live web, a local repository of previously submitted papers, and subscription repository of periodicals, journals, and publications. The comparison may be against any or all of these repositorie...
925 Feb 21, 2014 09:55 AM Lisa Vue
Turnitin - Setting User Preferences
Topic :
The Turnitin student user homepage contains a number of links in the toolbar at the top that allow a user to change their profile and preference information or check for system-wide announcements from Turnitin.My ClassesThe "HOME" link returns a student user to their student user homepage and the list of classes in which the active user profile is currently enrolled. From this page, a user can enroll in new classes or enter a class portfolio.User InfoA user profile contains personal in...
837 Feb 21, 2014 09:58 AM Lisa Vue
124 Help Center
Topic :
 The Help Center is an area we have created for our users to search for help or information about using Turnitin. Frequently updated lists of the most common questions we receive are also available.You may create a turnitin Ticket by clicking Help Center.
762 Feb 21, 2014 10:00 AM Lisa Vue
Change timezone in your email
Topic : Online Email (Office365)
1. Log into your online webmail email account. ( Click the cog or gear icon located in the top right corner of your email.3. Go down and click on Options4. On the right side, under Options, click Settings5. After you click on Settings you will then need to click on Regional6. You will now need to adjust the timezone setting shown above.7. After you have selected the correct timezone, you will need to click Save
472 Mar 3, 2014 04:06 PM Troy Nines
Configuring an Android Device for Franklin / Urban...
Topic : Email
This document will assist you with configuring your Android smartphone or tablet for your Office 365 email. From the Applications menu, select Email. This application may be named Mail on some versions of Android.Type your full email address - (Franklin staff/faculty)- (Urbana staff/faculty) - (Franklin student)Select Exchange account. This option may be named Exchange ActiveSync or Corporate on some versio...
821 Mar 6, 2014 11:52 AM Eliot Lesar
Configuring an iOS Device for Franklin / Urbana Em...
Topic : Email
This document will assist you with configuring your iOS device (iPhone, iPad) for your Office 365 email.   1.   Go to Settings   2.   Select Mail, Contacts, Calendars   3.   Select Add Account   4.   Select Microsoft Exchange   5.   Fill out the following fields:Email:- (Franklin staff/faculty)- (Urbana staff/faculty) - (Franklin student)Password: your email passwordDescription: whatever you would like to n...
977 Mar 6, 2014 11:53 AM Eliot Lesar
EcoBeaker Licensing issue
Topic : Applications and Software (Student, Adjunct)
EcoBeaker is legacy software. It may or may not run on your operating system or hardware. Cosmetic or other functional problems may be observed, including an incorrect expiration date. To Run EcoBeaker 2.5 after September 15, 20131. Download the "" file from the course website. Launch the EcoBeakerWin_2012-13.msi file and follow the installation instructions.2. When the insulation is finished, navigate to C:\Program Files (x86)\EcoBeacker 2.5\LIbrary\Images3. Repla...
1065 Mar 26, 2014 01:58 PM Ted Kocher
Installing software from DreamSpark with Virtual C...
Topic : Student Software
Software that is downloaded from Microsoft's DreamSpark website is intended to be burned onto a blank CD or DVD with either Windows 7's native .iso burning software or the imgburn ( software. Windows 8 and higher is capable of opening and installing this software with creating an installation disc.However, there is an alternative method of installing software from the ELMS/DreamSpark website that does not require you to burn a CD or DVD with Windows 7.Please refer to the ...
761 Apr 3, 2014 12:17 PM Eliot Lesar
230 Student Setup
Topic : provides detailed tutorials for the first steps a student needs to take to setup an account and submit a paper. Direct links to these tutorials are provided below:Creating a new profile (click here)Enrolling in a new class (click here)Submitting a paper (click here)
700 Apr 16, 2014 11:29 AM Eliot Lesar
Resetting the password for
Topic : Other
Prospective and returning students may log into an existing application by entering their email address and application password in the "Continue an Existing Application" field:If you do not know your password, you will need to click on the "Forgot your password?" link to create a new password. This password cannot be reset the Help Desk.Clicking on this box will bring up a new window where you may create a new password.Submitting this form will send an email to your provided...
754 Apr 17, 2014 12:41 PM Eliot Lesar
Login information for myTools (WebAdvisor)
Topic : myTools/WebAdvisor
If you have submitted an enrollment application at after 6/9/14, you will now be emailed a username and password. This login information can be used to access the myTools website (also known as WebAdvisor) at This website can be used to check your Financial Aid information and Award Letter if it is available. Please note that the username and password that you are provided will only allow access to myTools. Your BlueQuill account will be activated...
755 Jun 16, 2014 01:43 PM Eliot Lesar
Adobe connect application/desktop sharing error wi...
Topic : Connect Troubleshooting
When trying to share your desktop or an application with Adobe Connect users can receive an error like the following:This problem can be solved by following the steps below or using Firefox.The problem is that Chrome's default plugin is not compatible with screen sharing.To solve the problem:1. To access the plugin settings paste the following into a tab in Chrome: chrome://plugins2. Find the Adobe Flash Player plugins and then click on the details icon on the right.3. When the details are shown...
524 Jun 19, 2014 01:17 PM Matthew Tierney