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IT Announcements and Outage Updates
Type: Solution | Updated On: Aug 22, 2017 07:42 AM
Solution ID :   105
Status :   Approved

Please see below for current and recent IT changes and unplanned outages. We recommend that you bookmark this page in your web browser for future reference.

The Franklin University IT department's scheduled maintenance windows are:
  • Tuesday - 12 AM to 6 AM EST
  • Friday - 12 AM to 6 AM EST
  • Saturday - 12 AM to 6 AM EST
5/12/17 - 9:15 AM - Network Issue - Resolved 9:55 AM
Many internet sites are unavailable from Franklin and Urbana campuses. The root cause was with a fiber line owned by the Internet Service Provider. 

5/10/17 - 3:45 PM - Log in page for Office365 email will not load - RESOLVED 4:00 PM
The Microsoft Office365 sign in page would not load. The root cause was discovered and resolved by Microsoft. 

4/19/17 - 2:15 PM - myTools and Colleague are down - RESOLVED 4/19 - 3:15 PM
Students and applicants may not be able to access mytools.franklin.edu. Staff may not be able to access the Colleague system. [UPDATE] Access has been restored.

3/29/17 - 9:45 AM - Some Users are not able to access University Resources with their username and password. - Resolved 3/29 - 11:00 AM
Some usernames and passwords are not working correctly. [UPDATE] A system error was causing some accounts to lock out as if the user had attempted and failed to log in too many times in a row. This error has been corrected and affected accounts restored.  

2/18/17 - 12:01 AM - Many Vital Source eText Books will not open. - RESOLVED 2/20, 8:50 AM
VitalSource had an issue with their Bookshelf application which resulted in many e-textbooks being inaccessible to Franklin students. This issue has now been resolved by VitalSource.

2/14/17 - 7:11AM - BlueQuill (myFranklin) Outage - RESOLVED 9:30AM
bluequill.franklin.edu was not accessible after login. The service is now working again.

1/4/17 - Grad Success Prep and Library Passport apps are not working. - RESOLVED 1/10/17
These BlueQuill links are not fully loading and users are getting error messaging during interaction with these 2 applications. 

12/12/16 - myFranklin outage 2:08PM - RESOLVED 2:17PM
BlueQuill and other Franklin University services are currently not reachable. Sites and features will not fully load.

12/5/16 - BlueQuill quizzes submitting as blank entries. - RESOLVED 1/03/17
There is an issue where some quizzes taken in BlueQuill (does not apply to Test Craft quizzes and tests) are showing up as blank for the instructor grading the quiz. Our BlueQuill admins are working on a fix. As a work around for this issue, please use Firefox for quiz submission. Your instructor can contact the Help Desk to approve a quiz reset for a BlueQuill quiz (does not apply to Test Craft quizzes and tests). 

12/2/16 - myFranklin outage - RESOLVED 12/2/16.
The myFranklin system is fully functional again. 

11/21/16 - BlueQuill outage - RESOLVED 11/22/16
BlueQuill and other Franklin University services are currently not reachable. Sites and features will not fully load. 

11/14/16 - BlueQuill assessments may not be working correctly - RESOLVED 11/15
BlueQuill assessments are quizzes that are built into course objects. The following error does not apply to tests and quizzes that take students to the Test Craft system in a new tab in their browser. The following errors may affect fill-in the blank questions and essay questions. 

- Instructors may get complaints that a question that was answered correctly, was marked incorrect

- Assessments might not load

- Text areas may not display


Our system administrators expect this problem to be resolved by Thursday morning (11-17-16).


11/12/16 - Shortcut to myTools Not Working - RESOLVED 11/14
The shortcut link to myTools from within BlueQuill does not currently load the myTools application and instead loads a blank screen. myTools can still be accessed by going directly to http://mytools.franklin.edu and clicking login.

8/16/16 - Not Able to View BlueQuill Courses - NOTIFICATION ONLY
Some users are experiencing issue when clicking on the View Course button in BlueQuill to access their courses. This issue is related to a recent BlueQuill update. Cached versions of the BlueQuill website in your browser are causing certain features of BlueQuill to not work correctly. The error can be corrected by clearing our your browser temporary files to reload the BlueQuill website. For instructions: https://servicedesk.franklin.edu/AddSolution.sd?submitaction=viewsolution&fromListView=true&solutionID=14

Keywords outage, IT, status, downtime, announcement, outage
Created By Colin Luther Created On Jan 23, 2014 10:05 AM
Last Updated By Ted Kocher Last Updated On Aug 22, 2017 07:42 AM
Type Solution Views 4831
View Type Public Status Approved