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General Browser Troubleshooting for BlueQuill (Clear Cache and Cookies)
Type: Solution | Updated On: Apr 18, 2017 10:23 AM
Solution ID :   14
Status :   Approved

Problem:

I am experiencing an issue or error in BlueQuill. Certain features of BlueQuill, such as the Discussion Board or Drop Box, are not functioning as intended.


Solution:

Most issues with BlueQuill are caused by a web browser's temporary internet files. Clearing out these files and then restarting the browser is typically the best first step to correct issues with the website.

Additionally, we recommend using Google Chrome when accessing BlueQuill. BlueQuill is accessible with Internet Explorer versions 9 and 10, but Chrome provides the most reliable user-experience. We also recommend using Mozilla Firefox instead of Internet Explorer.

You may delete temporary internet files by selecting your current internet browser window and pressing the "CTRL", "Shift", and "Delete" (not Backspace) keys on your keyboard. This will bring up the window to clear your temporary files in Internet Explorer, Mozilla Firefox, and Google Chrome.



If you are using Google Chrome, please set "Obliterate the following items from" to "beginning of time" and select the two checkboxes that are displayed below before clicking on "Clear Browsing Data".





If you are using Mozilla Firefox, please set the "Time Range to Clear" to "Everything" and click "Details" to reveal more options. Select all of the checkboxes that are displayed below before clicking on "Clear Now" or "OK".






In all cases, please close completely out of your web browser so that the changes may take effect.

If the issues persist, please notify the Technology HelpDesk with a detailed description of the issues, the approximate time and date that the issues occurred, and the web browser that you were using at the time.


Keywords myFranklin, error, discussion, board, reply, post, communication, internet, explorer, chrome, firefox, cookies, cache, temporary, bluequill
Created By helpdesk Created On Sep 4, 2013 03:43 PM
Last Updated By Colin Luther Last Updated On Apr 18, 2017 10:23 AM
Type Solution Views 3403
View Type Public Status Approved