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Unable to log into Office 365 Email
Type: Solution | Updated On: Mar 8, 2016 02:35 PM
Solution ID :   15
Status :   Approved

Problem:

I am able to log into BlueQuill without any issues, but Office 365 email will not accept my correct BlueQuill username and password.




Solution:


This issue can occur when your Office 365 login credentials have fallen out of sync with your BlueQuill credentials. Because of this, Office 365 will not accept your BlueQuill login information.

To correct this issue, please change your password from within BlueQuill . You may do so by clicking on your name in the upper right corner of the screen and then selecting "Password" from the Drop Down menu that appears.



Once your password has been changed, please log out of BlueQuill and then log back in so that the changes may take effect. Afterwards, please try accessing your Office 365 email account again.

If you have successfully logged into your account, you may change your BlueQuill password back to what it was originally. If you are still unable to login, please contact the Technology Help Desk so that we may assist in correcting any issues with your Office 365 email account.



Keywords email, office, 365, mail, password, username, login, ADFS, microsoft, outlook
Created By helpdesk Created On Sep 5, 2013 11:32 AM
Last Updated By Ben Twynham Last Updated On Mar 8, 2016 02:35 PM
Type Solution Views 1688
View Type Public Status Approved