Topics     [Expand All]
Checking the quality of your Adobe Connect / MyLive connection
Type: Solution | Updated On: Mar 22, 2017 03:34 PM
Solution ID :   461
Status :   Approved

Often, connectivity and/or bandwidth issues originate with your local Internet Service Provider or with how your devices connect to your WIFI.


Checking the quality of your Adobe Connect / MyLive connection

When you have opened a session in Adobe Connect, click on the icon next to Help in the top right corner. It will display you connection status.


If the icon has full bars, your internet connection is excellent.

If the icon changes to less than full bars, your internet connection has weakened. This will often result in poor audio quality, difficulty in sharing applications, or difficulty in viewing any presentation shared in the session.


 

Troubleshoot connectivity | Adobe Connect

For the best experience, Adobe Connect requires suitable connectivity from each user back to the server. If you are having trouble with your internet connection, please contact your Internet Service Provider.

To test your connection, please use the follow link.

Adobe Connect Connection test:

 https://mylive.franklin.edu/common/help/en/support/meeting_test.htm

 


Keywords Adobe Connect, Connection, Live Connection, Meet, MyLive, Franklin Live, performance
Created By George Simpson Created On Aug 17, 2015 02:59 PM
Last Updated By Ted Kocher Last Updated On Mar 22, 2017 03:34 PM
Type Solution Views 1065
View Type Public Status Approved