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ManageEngine ServiceDesk Plus
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ID  Title  Views  Created On  Created By  
Send an instant message (IM) in Skype for Business...
Topic : Skype for Business
To start an IM conversation: 1. Locate the person you want to send an IM to, either through search or your Contacts list. Then do any one of the following:Double-click anywhere on their contact listing.Right-click their listing and click Send an IM. 2. Type your message in the text field at bottom of the window.   3. (Optional) To add special content or customize the appearance of your message, you can:Send a file or a picture by doing one of the following:Drag-and-drop the file or picture from ...
1527 Dec 3, 2013 12:21 PM helpdesk
Check your audio device in Skype for Business
Topic : Skype for Business
Before using Skype for Business to make a call or join a conference, set up your audio device and check the quality. You can use your computer’s mic and speakers, or plug in a headset.1. Click Select Your Primary Device in the lower-left corner of Skype for Business.2. Click Audio Device Settings.3. Click the menu under Select the device you want to use for audio calls.4. If you have more than one audio device, pick the one you prefer.5. Under Customize your device, drag the slider to adjust the...
1399 Dec 3, 2013 12:54 PM helpdesk
Record and Play Back a Skype for Business Meeting
Topic : Skype for Business
When you record a Skype for Business Meeting, you capture audio, video, instant messaging (IM), screen sharing, PowerPoint slides, whiteboard, and polling. Any of  the presenters can record a meeting and save it on their computers. NOTE: You cannot initiate or save a recording on Skype for Business for Mac (2011). NOTE: If you initiate a recording from Skype for Business for Windows, your Skype for Business for Mac users will not see a "Recording" warning. If you choose to record a meeting or co...
1449 Dec 3, 2013 03:59 PM helpdesk
Share Your Desktop or Programs in a Skype for Busi...
Topic : Skype for Business
You can show your entire desktop, or just one or many programs to everyone in a Skype for Business Meeting.Share your desktop when you have to switch between programs, or work on documents from different programs.Share a program when you want to present specific programs or documents, and you don’t want people to see anything else on your computer.Share your desktop or a programIn the meeting window, pause on the presentation (monitor) icon, and make sure that you’re on the Present tab. Then do ...
1432 Dec 11, 2013 11:08 AM helpdesk
Signing into Skype for Business on a Mac
Topic : Skype for Business
For Skype for Business users on a Mac, please follow these steps for logging in. 1. Install the Skype for Business for Mac 2016 application. Please keep in mind that this application works best for users who are using Office for Mac 2016. Older versions of Office for Mac and Skype for Business for Mac 2011 do not always play nice together. 2. Follow these Log in steps: a. Sign in using your ID (i.e. and you password. b. Click Advanced. c. Under Authentication, clear t...
458 Jan 7, 2015 10:33 AM Ted Kocher
Clearing Skype For Business Cache
Topic : Skype for Business
This solution covers the steps involved in clearing the Skype for Business (SFB) cache when a user is unable to log in. Symptoms of this problem include the inability to log into SFB despite the repeated attempts to log in while using the correct email and username. For faculty, staff, and adjuncts the username is usually and the password would be their My Franklin password. SFB caches files locally on a PC or MAC to pull information quickly and efficiently. Howev...
205 Jan 7, 2015 08:44 PM Matthew Tierney